Retailer Spotlight
Focusing on specific retailers
KPI’s
Customer Numbers (
Residential Electricity
the previous quarter =
Residential Gas
the previous quarter =
Residential Market Share
Residential Electricity
Total # of Customers
Residential Gas
Total # of Customers
Average Waiting Time (secs)
Victoria (
Excluding Victoria (
Total Number of Calls
Victoria (
Excluding Victoria (
Affordability - Elec
Program Hardship Participation
Program Hardship Average Debt
Best Offer
the previous quarter =
Customer Numbers
Add Regression:
Add Forecast:
Customer Numbers, By Region, By Customer Class
Sum of Customer Numbers, By Region, By Customer Class
Spatial Visualisation of Customer Numbers, by State
Market Share
Best Offer
Best Offer for
Best Offer Regression by Savings & Percentage, for
Customer Service
Call taken in 30 secs (%)
Average waiting time (secs)
Calls abandoned before being answered (%)
Number of calls
Page Mechanics
Data Sources
Data Downloads