Retail Dashboard
A Perspective Across the Market
KPI’s
Total Residential Electricity Market
# of Customers
Total Residential Gas Market
Total # of Customers
Data from:
Customer Numbers
* Large > 1M, Medium > 100K - Customers
Waffle
Bubble
Retailers by Numbers of Customers (by Region)
Market Share
Market Percentage Over Time
Normalised Market Percentage Change Over Time
Best Offer
Quarterly View
Year View of
Customer Service
Call taken in 30 secs (%)
Average waiting time (secs)
Calls abandoned before being answered (%)
Number of calls
Top & Bottom Performers
Top
Bottom
Consumer Affordability
Page Mechanics
Data Sources
Data Downloads